We’ve partnered with TOSHI to deliver your order at your convenience. A TOSHI Assistant can wait while you try on your item(s), offer advice and make adjustments to your garments. Unwanted items will be returned immediately.
TOSHI is currently covering London zones 1-3.
Pay at Door is the ability to purchase the items you like. This applies to Try Before You Buy orders, Pinning & Fitting and Inspire Me services. Your TOSHI Assistant will take payment at your location. We accept Visa, MasterCard, American Express, Maestro, Visa Electron or Vpay logo but not Discover, JCB, Union Pay or cash. We will return any unwanted items back to the brand.
Yes, simply email
or click on the ‘CONTACT US’ button in your TOSHI Order Confirmation email or the link
in your TOSHI Order Confirmation text message.
Please note: Changes must be made before your TOSHI Assistant is en route.
If your order is eligible for a return, please email CLIENTSERVICE@TOSHI.CO or click on the ‘CONTACT US’ button in your TOSHI Delivery Confirmation email.
Your TOSHI assistant will wait while you decide. We will then return
any unwanted items immediately.
Please note: This service is only applicable for On-Demand Delivery orders.
Select the Size Up/Size Down option if you would like additional
sizes brought to you.The TOSHI Assistant will be able to wait and
advise whilst you decide which size fits the best.
Please note: This service is conditional upon size availability.
Select Fitting & Pinning as an option if you would like the TOSHI
Assistant to advise which adjustments are possible. We cover
hemming, spaghetti straps and cuffs without detailing. We will
take the product for a professional alteration. Once the item is
ready, we will get in touch to arrange the delivery.
Please note: Turn around times depend on the complexity of the alteration(s).
Want to complete the look or see more?
Select Inspire Me as an option to either request additional items that you would like to try or let the brand inspire you!
Please note: We will take payment only for what you keep (see above, Pay at Door).
Please let us know by emailing us at CLIENTSERVICE@TOSHI.CO to ensure the most memorable experience.
For any payment through the brand’s website, please refer to the
brand’s return policy.
For any payment through ‘Pay at Door’ (see above) it will take up to 2 business days.